Screen 1
- Once logged in to the State Farm B2B website, click on the My Account Tab at the top of the window.
- Click the administrators link at the top of the page and verify you are on the Search/Manage Existing Users page.
- Enter user search criteria and click the Search Button.
Screen 2
- Click on the user name in the Search Results table to view details.
Screen 3
- Notice the Status of this user is Disabled.
There are different reasons that a user becomes disabled:
- Disabled by Administrator - The user account was disabled by an administrator at the business. Before re-enabling the account, you should verify that the user still has a business need to access secure applications on the B2B website.
- Disabled - Exceeded Password Attempts - When logging into the B2B website, the user failed to enter the correct ID and password within 6 attempts.
- Disabled - Exceeded Security Attempts - When completing the Forget Password process on the B2B website, the user failed to enter the correct answer to their security question within 2 attempts.
- Disabled - Exceeded Time for Registration - The user did not register their temporary account within 90 days.
- Disabled - Inactivity - The user has not logged into the website for 15 months.
- Click the Enable User button.
Screen 4
- The Enable User pre-confirmation page is displayed and asks the user to validate the Enable request.
- Click the Enable button to complete the request, or the Cancel button to return to the previous page.
Screen 5
- The User Details Updated page is displayed confirming that the user has been enabled.
- Also provided are buttons for viewing and updating the enabled user's details.
