| Frequently Asked Questions |
The FAQ's below will answer many of your questions about what being an Administrator means. Please contact us with any additional questions and we will respond promptly. FAQ's Q: What are my capabilities and duties as administrator? A: You are responsible for managing user accounts for your business, and ensuring only those employees with a valid business need have access to the B2B website. To perform the following actions, access the Administration tool by navigating to the My Account tab and then selecting Administrators.
 Q: What can users who are not administrators do to manage their own account? A: All B2B users can do the following actions on the B2B website for their own account:
Q: If a co-worker is registered on B2B and leaves the company or changes job duties, what should I do? A: You should promptly disable their account using the administration tool provided. This is very important and is your responsibility. If you do not do this they could still have access to your company's information. Please be aware that we may delete any user account from the directory after it has been disabled for 30 days. Q: Can we share ID's? A: No, you should not share ID's for any reason. Even if you are going to be out of the office, you should ensure at least one other employee has an ID of his or her own. Please review the terms of use. Note: You can add additional users at any point by using the user administration tool. Q: Can we have more than one Administrator at our company? A: Yes, you can have more than one administrator. This may be beneficial to serve as a backup to you. Remember that additional administrators have the same capabilities and responsibilities. Q: What if a co-worker forgets his or her ID? A: As an administrator, you can help any B2B user that forgets their ID by using the administration tool to look up the user’s account and view their ID. Q: What if co-worker forgets his or her password? A: A user can change their password through Forgot Password?on the web site after answering a security question. If they continue to have problems logging in, as the administrator, you can use the administration tool to reset the user’s password. When you reset the user’s password, a temporary password will be generated and sent to the e-mail address on file for the user. Q: A co-worker got a message indicating their account is disabled. What does this mean? A: A B2B user account can be disabled to prevent unauthorized access to information that must be secured. Sometimes the reason is because of the users' actions, and sometimes it is due to administrator action. Here are the reasons an account can be disabled:
Q: What do I do if an account becomes disabled and the co-worker still needs access? A: As administrator, you can use the administration tool on the B2B website to enable the users account. By re-enabling the user’s B2B account, you are confirming that this co-worker is still employed at your company and still has a business need to access secure content on our website. Once you enable the co-workers account, they will have access again within a few minutes. Q: What do I do if my account becomes disabled and I'm the only administrator for my business? A: Call the B2B Help Desk and let them know your situation. They will need to contact the State Farm business area that your business normally works with to verify you should still have access to the B2B website. Please provide the name of the State Farm associate you normally work with to speed this process. Q: What do I do if another co-worker needs access to the B2B website? A: As the administrator of your business, you can use the administration tool to create a new user account for your co-worker. By creating a new user account for the co-worker, you are confirming that this co-worker has a business need to access secure content on our website. |
