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Program Overview
State Farm's Glass Central program is an effort to encourage competition, improve
efficiency, and better manage glass only claims. The program increases service
to the policyholder for the repair and replacement of car, truck, recreational
vehicle, and customized van glass. All glass facilities, which repair or replace
automobile glass, have an opportunity to participate in the program as long
as they are able to enter into a contract with State Farm and agree to the
prices, billing procedures, and other quality requirements provided in State
Farm’s Offer and Acceptance Agreement.
The Glass Central Unit located at Corporate Headquarters
handles all of our auto "glass only" claims. Exceptions
to this include Canada and the state of Massachusetts. Claim
processing is handled by LYNX Services from PPG, our Glass
Claim Administrator.
LYNX Services’ relationship with State Farm is based
on a contract whereby LYNX Services provides claim administration
services. LYNX Services is an independent contractor and
not an agent of State Farm.
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