Business to Business Portal

Auto Repair Supplement FAQs

• Why should I register with B2B?

• B2B provides portal services for the sharing of secure content via applications to third party vendors allowing them to better serve themselves, State Farm, and customers. Use of B2B grants third party vendors the ability to self-serve and electronically communicate with State Farm resulting in a more efficient partnership. Examples of this include:
  

  • Ability to utilize electronic funds transfer and view payment information.
  • Submit a supplement request without the requirement to enter your shop information (business name, address, phone number).
  • Additional enhancements are in development.

  If you have not received a registration email, or may have deleted it, please complete the Contact Us Email Form. To ensure proper routing, select the following on the form:
  Type of Business: Auto Repair Facility
  Currently doing business with State Farm: No
  Reason for contact: Account Registration/Becoming a Vendor

• Can I submit a supplement request without registering or while pending registration?

• A supplement request form is accessible from the homepage with no login required.

• What if I do not know my customer’s claim number to submit a supplement request?

• This information can be found in the Owner section of the State Farm estimate. You may need to reach out to your customer to obtain this information.

• Can I fax or email the supplement information instead of uploading through the B2B Portal?

• The B2B portal is the preferred method to ensure the most streamlined processing of the supplement request. Fax numbers and email addresses listed below will be discontinued.

  Repair Facility Location	Electronic	Fax
  CA	suppteam1@statefarm.com	1-866-566-6595
  AL, AR, GA, , FL, LA	suppteam3@statefarm.com	1-866-846-0735
  IA, IL, MI, MN, WI	suppteam6@statefarm.com	1-800-230-1949
  IN, KY, MO, OH, TN	suppteam7@statefarm.com	1-888-698-7717
  DC, DE, MD, NC, SC, VA, WV	suppteam8@statefarm.com	1-800-489-9915
  CT, MA, ME, NH, NJ, NY, PA, RI, VT	suppteam9@statefarm.com	1-800-916-0342
  TX, MS	suppteam12@statefarm.com	1-866-418-5736
  AK, AZ, CO, HI, ID KS, MT, NE, ND, NM, NV, OK, OR, SD, UT, WA, WY	suppteam14@statefarm.com	1-844-386-0287

• I am having technical issues with submitting a supplement request. Who do I contact?

• If you are having technical issues with the website, please contact the B2B Help Desk at (855) 311-2681.

• I have questions regarding a claim that are unrelated to the estimate, who should I contact?

• Please refer to the Control section of the State Farm estimate. The specific team and telephone number associated with the claim are provided. Please contact this team directly and refer to the claim number.