Claim Services

Personal Property - Help & Support

Replacement Program: FAQs

What is State Farm Replacement Program?

State Farm Replacement Program is an in-house replacement service to assist fire claim handlers in settling policyholder losses.

Why does State Farm have a replacement program?

State Farm secures negotiated pricing with our vendors to replace covered personal property for our policyholders. These savings can be passed on to our policyholders.

What types of products does State Farm replace?

Jewelry, Watches, and Fine Arts.

Who are State Farm Replacement Program customers?

State Farm Replacement Program may be utilized by State Farm policyholders.

Once the order has been placed, who is responsible for follow up with the policyholder?

State Farm will follow up with our policyholders to discuss delivery/pick up dates. There may be times when the vendor is requested to contact the policyholder with specific information.

What if I would like to work with State Farm Replacement Program but my company's commodity is not listed?

Please send us an email and a buyer will contact you to discuss the potential for your commodity.

Who pays for shipping?

State Farm pays for normal shipping cost.

Can the State Farm employees purchase personal items through SFRP?

State Farm Replacement Programis not offered for employee purchases. State Farm does however have a discount program designated for employees. Please send us an email if you are interested in participating in an employee discount program.

How long until I get paid?

State Farm's payment policy is Net 30 from a correct invoice.

Does State Farm have any electronic requirements I will need to meet?

Depending on your company's products and services, State Farm may require minimum electronic requirements. These can be discussed with a buyer.