Account Management

Multi-Factor Authentication FAQ

What is Multi-Factor Authentication (MFA)?

Multifactor Authentication (MFA) refers to an additional layer of security that is added to the login process when accessing It increases security by requiring you to provide both something you know (e.g., your Username and Password) and something you have (e.g. your email address) when you Log In. This will make it more difficult for an unauthorized person to access your account.

When will MFA be turned on for B2B?

MFA has been enabled for all B2B users. Please keep your email address and phone number updated in your Profile Settings if they change.

PLEASE NOTE: Each user should have their own individual ID and Password to Log In.  Sharing of ID’s and passwords is strictly forbidden. 

What are my authentication options?

Currently the only option is email address. A six-digit code will be sent to the email address from your Profile that you will enter to complete the authentication process.

How do I update my email address for MFA?

Log In to then click on the Profile & Settings link (top right corner).

How often will MFA be required?

You will be prompted to to complete the MFA process each time you Log In.

How does the MFA process work on B2B?

When you enter your Username and Password to Log In to B2B a random 6-digit code is sent to the email address from your Profile. You will need to enter that code into the screen, and if successful you will be allowed to Log In.